Job Title : Assessment Officer (Maternity Cover)
Location: Newarthill Credit Union Ltd, 111-113 High Street, Newarthill, Motherwell ML1 5JH
Hours: Full-time 35 hours per week, Monday – Friday
Newarthill Credit Union is a financial co-operative that is owned and controlled by its members. We are a not-for-profit organisation, with an objective to promote financial well-being through responsible lending and encouraging savings.
As an Assessment Officer, you will play a critical role in building trust relationships, member loyalty and satisfaction throughout and participate in offering the credit union benefits and assist members in managing their accounts.
Key Roles & Responsibilities:
· Assess member applications and verify new accounts
· Process card payments
· Assess withdrawal applications
· Evaluate credit worthiness and process loan applications within specified limits
· Interview applicants to determine financial eligibility and feasibility of granting loans
· Complete loan contracts and advise members on policies and restrictions
· Justify decisions (approvals/rejections) to members
· Update deposit and lending procedures
· Operate in compliance with laws and regulations and adhere to all area’s compliance and guidelines
· Scan and file documents
· Answer phone calls and voicemails
· Deal with incoming correspondence via post, email, website and app
· Deal with member queries in a polite and professional manner
· Maintain and update members’ personal and financial details
· Prepare monthly report for Deposits & Lending Area for the board of directors
· Ensure all members’, staff, volunteers’ and directors’ privacy is respected at all times
· Communicate with colleagues through Teams
· Complete allocated training
· Completing other tasks or projects that are relevant to your role or skill set
Essential Skills:
· Proven experience of providing high quality customer service
· Ability to communicate effectively and empathetically with members
· Good verbal and written communication skills
· Excellent numeracy skills with meticulous attention to detail
· Ability to prioritise and organise own workload
· Ability to work well in a team and through using own initiative
· Demonstrate IT skills to a proficient level on various Microsoft packages
Desirable Skills:
· Experience working within the financial services sector
· Working knowledge of the credit union environment
To apply please send CV to enquiries@newarthillcu.co.uk
or
Apply via Indeed